Terms and Conditions (Tutors)
Tutors Requirement
All tutors must have a minimum academic qualification of GCE ''O'' Levels and a minimum age of 18 years old.
All tutors must hold either a valid Singaporean citizenship or permanent residency
Registration and Maintenance of Tutors Account
Registration with Ace Star Tuition is free of charge.
Tutors are to provide accurate and true information. It is the responsibility of the tutors to promptly provide up-to-date information and notify Ace Star Tuition via email ([email protected]).
Please indicate information with your full name, NRIC, contact details and the following details to be updated.
Ace Star Tuition emphasized on tutor's integrity and honesty in completing the tutor's registration.
Any information that is found to be inaccurate, Ace Star Tuition reserves the right to terminate your account without any notice, and you will be barred from future registration.
Upon Registration, tutors are required to complete the academic section (qualifications and results) as detailed and accurate as possible.
Ace Star Tuition reserves the rights to request tutors to present their original documents for verification purposes.
Ace Star Tuition reserves all rights to reject your application in any case, reasons or whatsoever.
Registration does not guarantee you an assignment.
Assignments will be allocated according to tutor's qualifications and other factors or requirements by our clients. Our tuition coordinators will only contact shortlisted tutors.
Tuition Assignment
Ace Star Tuition co-ordinators will contact shortlisted tutors via email, sms, whatsapp or phone call.
Tutors who may wish to express their interest for any assignments type may contact us via email ([email protected]).
Replying to our email does not guarantee you the assignment mentioned.
Acceptance of assignment allocated is purely voluntarily.
Prior to confirmation of assignment, tutors have to acknowledge an email/letter with the assignment details.
Failure to do so, the assignment will be cancelled.
Ace Star Tuition reserves all rights to terminate your assignment when necessary and will provide explanation for our actions when appropriate, in view of your position.
When a tuition assignment has been confirmed, confirmation emails will be sent out to both parties, clients and tutors.
This confirmation email will serve as a reminder of the terms and conditions stated in this document, and it will also include full details of the assignment.
Upon receiving the confirmation email, tutors are deemed to have accepted to be legally bounded by the Terms & Conditions stated in this document..
Failure to comply with the Terms & Conditions will lead to legal actions taken by us. Hence, tutors are reminded to take note of the Terms & Conditions and to ensure your availability before confirming that you are able to commit to the assignment.
After the tuition assignment has been confirmed, Ace Star Tuition reserves all rights to monitor the progress of the assignment as well as your performance. Tutors who back-out from the assignment for any reason or fail to turn up for the first lesson will be imposed to pay an administration fee of $50 to Ace Star Tuition .
This can arise from a few scenarios:
(1) Tutors knowingly accepted the assignment but decided to reject it after any time after confirmation or
(2) Tutors failed to turn up for the first lesson without any valid reason, and
(3) Tutors changed the agreed timing for the first lesson more than once, resulting in clients' complaints.
Lessons
Tutors are required to bring along their NRIC and original certificates/result slips for verification on the first lesson.
For those who have emailed/mailed us a scanned copy of their certificates and result slips,
it will only be necessary to bring along the NRIC.
Prior to the commencement of the first lesson, tutors will receive a SMS reminder.
Termination of Assignment
There is no contract between you and Ace Star Tuition OR you and the parent. However, there is a minimum commitment of one month on your side.
Failure to commit for one month/any cancellations occurring before the completion of one month, there will be a $50 administrative fee imposed.
The parent may cancel the assignment at any point in time but you can expect to receive the fees for the number of lessons rendered. However, Ace Star Tuition will absorb a 50% commission from this total fee.
We will collect this total fee from the parent, and the remaining 50% will be transferred to tutor's account. For such cases, tutors have to provide us their bank account number.
Please take note that there will be NO payment issue to you if parent terminates the tuition services within
the first month, due to your negligence.
This may include but not limited to:
(1) Frequent late-coming
(2) Skipping lessons, more than once without valid reasons. Tutors are to produce their Medical Certificates
in order to be liable for their payment.
(3) Improper behavior or dressing for lessons. Parent expects tutors to be properly attired and maintain good personal grooming when coming for lessons.
Commission Fees
For every successful assignment, Ace Star Tuition collects 50% commission of the total monthly fee for the 1st month.
Parents will make payment to Ace Star Tuition, 2 weeks from the commencement date, and after completion of one month, parents will make payment of the remaining 50% directly to tutors.
If for any reason, student has to cancel the tuition before the first month, tutor will be paid 50% of the amount of the number of lessons he/she has attended, balance 50% will be paid to the agency.
Tutors, in accepting assignments either verbally or in writing, must complete or teach for a minimum duration of one month, failing which a cancellation charge of 75% of the 1st month tuition fees will be imposed. The cancellation charge also applies should tutor fails to turn up on the agreed commencement date with no replacement date given, resulting to a termination.
Terms of payment after the completion of 1st month from parents to tutors will be arranged privately between these two parties.
However, in any cases where tutors face problem regarding payment (either non-payment or late payment), Ace Star Tuition will be able to assist the tutor.
Any attempt found to deceive or deprive Ace Star Tuition of their legal share of 50% commission will result in legal actions taken.
This 50% commission is rightfully ours for administrative fees and therefore is non-negotiable.
Trial Lesson
There will be definitely cases where parent request for a trial lesson before they decide to confirm the tutor.
In this case, we will not charge the tutor for the trial lesson they conducted if the parent decides not to engage the tutor after the trial lesson.
Tutor can collect their payment for the trial lesson directly from parent.
If the tutor is engaged after the trial lesson, the trial lesson is then considered the first lesson for the month.
However, we will only be charging $50 or $100 (depending on the monthly fees). This amount is definitely lower than the usual 50% commission that we charge.
This is to reward tutors for their hard work they put in for the trial lesson they conducted.
Tutors Requirement
All tutors must have a minimum academic qualification of GCE ''O'' Levels and a minimum age of 18 years old.
All tutors must hold either a valid Singaporean citizenship or permanent residency
Registration and Maintenance of Tutors Account
Registration with Ace Star Tuition is free of charge.
Tutors are to provide accurate and true information. It is the responsibility of the tutors to promptly provide up-to-date information and notify Ace Star Tuition via email ([email protected]).
Please indicate information with your full name, NRIC, contact details and the following details to be updated.
Ace Star Tuition emphasized on tutor's integrity and honesty in completing the tutor's registration.
Any information that is found to be inaccurate, Ace Star Tuition reserves the right to terminate your account without any notice, and you will be barred from future registration.
Upon Registration, tutors are required to complete the academic section (qualifications and results) as detailed and accurate as possible.
Ace Star Tuition reserves the rights to request tutors to present their original documents for verification purposes.
Ace Star Tuition reserves all rights to reject your application in any case, reasons or whatsoever.
Registration does not guarantee you an assignment.
Assignments will be allocated according to tutor's qualifications and other factors or requirements by our clients. Our tuition coordinators will only contact shortlisted tutors.
Tuition Assignment
Ace Star Tuition co-ordinators will contact shortlisted tutors via email, sms, whatsapp or phone call.
Tutors who may wish to express their interest for any assignments type may contact us via email ([email protected]).
Replying to our email does not guarantee you the assignment mentioned.
Acceptance of assignment allocated is purely voluntarily.
Prior to confirmation of assignment, tutors have to acknowledge an email/letter with the assignment details.
Failure to do so, the assignment will be cancelled.
Ace Star Tuition reserves all rights to terminate your assignment when necessary and will provide explanation for our actions when appropriate, in view of your position.
When a tuition assignment has been confirmed, confirmation emails will be sent out to both parties, clients and tutors.
This confirmation email will serve as a reminder of the terms and conditions stated in this document, and it will also include full details of the assignment.
Upon receiving the confirmation email, tutors are deemed to have accepted to be legally bounded by the Terms & Conditions stated in this document..
Failure to comply with the Terms & Conditions will lead to legal actions taken by us. Hence, tutors are reminded to take note of the Terms & Conditions and to ensure your availability before confirming that you are able to commit to the assignment.
After the tuition assignment has been confirmed, Ace Star Tuition reserves all rights to monitor the progress of the assignment as well as your performance. Tutors who back-out from the assignment for any reason or fail to turn up for the first lesson will be imposed to pay an administration fee of $50 to Ace Star Tuition .
This can arise from a few scenarios:
(1) Tutors knowingly accepted the assignment but decided to reject it after any time after confirmation or
(2) Tutors failed to turn up for the first lesson without any valid reason, and
(3) Tutors changed the agreed timing for the first lesson more than once, resulting in clients' complaints.
Lessons
Tutors are required to bring along their NRIC and original certificates/result slips for verification on the first lesson.
For those who have emailed/mailed us a scanned copy of their certificates and result slips,
it will only be necessary to bring along the NRIC.
Prior to the commencement of the first lesson, tutors will receive a SMS reminder.
Termination of Assignment
There is no contract between you and Ace Star Tuition OR you and the parent. However, there is a minimum commitment of one month on your side.
Failure to commit for one month/any cancellations occurring before the completion of one month, there will be a $50 administrative fee imposed.
The parent may cancel the assignment at any point in time but you can expect to receive the fees for the number of lessons rendered. However, Ace Star Tuition will absorb a 50% commission from this total fee.
We will collect this total fee from the parent, and the remaining 50% will be transferred to tutor's account. For such cases, tutors have to provide us their bank account number.
Please take note that there will be NO payment issue to you if parent terminates the tuition services within
the first month, due to your negligence.
This may include but not limited to:
(1) Frequent late-coming
(2) Skipping lessons, more than once without valid reasons. Tutors are to produce their Medical Certificates
in order to be liable for their payment.
(3) Improper behavior or dressing for lessons. Parent expects tutors to be properly attired and maintain good personal grooming when coming for lessons.
Commission Fees
For every successful assignment, Ace Star Tuition collects 50% commission of the total monthly fee for the 1st month.
Parents will make payment to Ace Star Tuition, 2 weeks from the commencement date, and after completion of one month, parents will make payment of the remaining 50% directly to tutors.
If for any reason, student has to cancel the tuition before the first month, tutor will be paid 50% of the amount of the number of lessons he/she has attended, balance 50% will be paid to the agency.
Tutors, in accepting assignments either verbally or in writing, must complete or teach for a minimum duration of one month, failing which a cancellation charge of 75% of the 1st month tuition fees will be imposed. The cancellation charge also applies should tutor fails to turn up on the agreed commencement date with no replacement date given, resulting to a termination.
Terms of payment after the completion of 1st month from parents to tutors will be arranged privately between these two parties.
However, in any cases where tutors face problem regarding payment (either non-payment or late payment), Ace Star Tuition will be able to assist the tutor.
Any attempt found to deceive or deprive Ace Star Tuition of their legal share of 50% commission will result in legal actions taken.
This 50% commission is rightfully ours for administrative fees and therefore is non-negotiable.
Trial Lesson
There will be definitely cases where parent request for a trial lesson before they decide to confirm the tutor.
In this case, we will not charge the tutor for the trial lesson they conducted if the parent decides not to engage the tutor after the trial lesson.
Tutor can collect their payment for the trial lesson directly from parent.
If the tutor is engaged after the trial lesson, the trial lesson is then considered the first lesson for the month.
However, we will only be charging $50 or $100 (depending on the monthly fees). This amount is definitely lower than the usual 50% commission that we charge.
This is to reward tutors for their hard work they put in for the trial lesson they conducted.