For Parents / Guardians
1. Do you verify the tutors qualification?
Yes. Before we arrange you a tutor, we ensure every student is properly matched by following strict selection criteria such as conducting interviews and verifying the tutors credentials.
If you wish to see the credentials in hard copy, you can request the tutor to bring it down.
In events which you find that the tutor qualification is inaccurate, contact us immediately. We will decide whether it is an honest mistake or a fraud.
2. How do we search for a tutor for you?
Based on your requirements, we will interview tutors meeting your requirements and are keen on the assignment, to assess their suitability.
We will recommend the most suitable tutor to you. There is no obligation to accept the tutor, if you are not satisfied. After you have confirmed the tutor, a date for the first lesson will be set, for you to meet your tutor.
3. How long it takes to short list a tutor for me ?
Upon your request, it takes around 48hrs or less to shortlist a list of tutors for your selection.
4. What are the rates like?
Tutor qualifications & experience affect the cost greatly. Typically, current teachers or ex-school teachers who are up-to-date with school syllabus charge higher rates, compared to an NIE trainee or current undergraduate. Full-time tutors with many years of experience and a proven track record will also command high rates.
Accessibility of your tuition location can also affect the cost.
However, we are committed to matching a tutor based on your requirements and budget. Do provide these to us when requesting for a tutor, so that we can search accordingly.
1. Do you verify the tutors qualification?
Yes. Before we arrange you a tutor, we ensure every student is properly matched by following strict selection criteria such as conducting interviews and verifying the tutors credentials.
If you wish to see the credentials in hard copy, you can request the tutor to bring it down.
In events which you find that the tutor qualification is inaccurate, contact us immediately. We will decide whether it is an honest mistake or a fraud.
2. How do we search for a tutor for you?
Based on your requirements, we will interview tutors meeting your requirements and are keen on the assignment, to assess their suitability.
We will recommend the most suitable tutor to you. There is no obligation to accept the tutor, if you are not satisfied. After you have confirmed the tutor, a date for the first lesson will be set, for you to meet your tutor.
3. How long it takes to short list a tutor for me ?
Upon your request, it takes around 48hrs or less to shortlist a list of tutors for your selection.
4. What are the rates like?
Tutor qualifications & experience affect the cost greatly. Typically, current teachers or ex-school teachers who are up-to-date with school syllabus charge higher rates, compared to an NIE trainee or current undergraduate. Full-time tutors with many years of experience and a proven track record will also command high rates.
Accessibility of your tuition location can also affect the cost.
However, we are committed to matching a tutor based on your requirements and budget. Do provide these to us when requesting for a tutor, so that we can search accordingly.
Above is a table of the recommended market rate for tuition. However, we hope you understand that actual prices might differ from these rates.
Actual rates are dependent on several factors such as frequency, tutor's qualification, etc.
Ace Star Tuition assures you that we will offer the most satisfactory rate for you.
5. What will happen after the first lesson?
The tutor is subjected for acceptance or rejection after the first lesson based on his or her teaching performance. We will contact you after the first lesson to confirm if you want to accept or reject the tutor.
If you do not wish to continue the tuition after the first lesson, you only pay for that lesson to the tutor. If you require more lessons to assess tutor, you may do so. You only need to pay for the number of lessons given. There is no obligation that requires you to complete a given amount of lessons.
6. Can I change the tutor after we have started the tuition?
Yes. In the event where you find that the tutor is not a good fit, do contact us for a replacement.
There is no penalty. We will match another tutor to your child.
7. Do I have to pay any penalty if I want to change the tutor after I have confirmed the tutor?
There is no penalty imposed. There is also no minimum period to complete before requesting for the tutor change.
For e.g. if the tutor charges $30/hr and has already completed 4 hours of lessons prior to your request, you will have to pay $120.
You will only be required to pay Ace Star Tuition for the lessons that has been conducted. Ace Star Tuition will settle the payment with the tutor, as you will not be meeting him/her anymore.
8. How do I make payment?
After the first lesson, we will give you a call to find out how the lesson went. If you are satisfied with the tutor's service, we will proceed to billing.
Payment is due at the end of 4 weeks. You will pay Ace Star Tuition 50% of the first month's tuition fee, and the remaining 50% to the tutor. Thereafter, you will pay the tutor in full.
For cases where the assignment is terminated before 4 weeks, you will pay Ace Star Tuition the full amount of the incurred cost. We will handle the payment to the tutor.
You will receive the invoice via email. Invoice has the following information on it: the invoice number, subjects taught, frequency, duration, tutor details and date of the first lesson.
Payment may be made via bank account transfer.
9. How do I request for a tutor?
Fill out the form at Register Tutor.
For customer who has made a request before, just simply drop us an [email protected] with your name, contact number and your request.
After making your request, we will call and inform you when a tutor has been found. Next, we will arrange a date and time for your first lesson.
10. When I refer students/parents to you, how much referral fee will I receive?
For each successful referral, you are entitled to a $30 - $100 commission for each successful referral.
For other inquiries, feel free to email us at [email protected] .
Actual rates are dependent on several factors such as frequency, tutor's qualification, etc.
Ace Star Tuition assures you that we will offer the most satisfactory rate for you.
5. What will happen after the first lesson?
The tutor is subjected for acceptance or rejection after the first lesson based on his or her teaching performance. We will contact you after the first lesson to confirm if you want to accept or reject the tutor.
If you do not wish to continue the tuition after the first lesson, you only pay for that lesson to the tutor. If you require more lessons to assess tutor, you may do so. You only need to pay for the number of lessons given. There is no obligation that requires you to complete a given amount of lessons.
6. Can I change the tutor after we have started the tuition?
Yes. In the event where you find that the tutor is not a good fit, do contact us for a replacement.
There is no penalty. We will match another tutor to your child.
7. Do I have to pay any penalty if I want to change the tutor after I have confirmed the tutor?
There is no penalty imposed. There is also no minimum period to complete before requesting for the tutor change.
For e.g. if the tutor charges $30/hr and has already completed 4 hours of lessons prior to your request, you will have to pay $120.
You will only be required to pay Ace Star Tuition for the lessons that has been conducted. Ace Star Tuition will settle the payment with the tutor, as you will not be meeting him/her anymore.
8. How do I make payment?
After the first lesson, we will give you a call to find out how the lesson went. If you are satisfied with the tutor's service, we will proceed to billing.
Payment is due at the end of 4 weeks. You will pay Ace Star Tuition 50% of the first month's tuition fee, and the remaining 50% to the tutor. Thereafter, you will pay the tutor in full.
For cases where the assignment is terminated before 4 weeks, you will pay Ace Star Tuition the full amount of the incurred cost. We will handle the payment to the tutor.
You will receive the invoice via email. Invoice has the following information on it: the invoice number, subjects taught, frequency, duration, tutor details and date of the first lesson.
Payment may be made via bank account transfer.
9. How do I request for a tutor?
Fill out the form at Register Tutor.
For customer who has made a request before, just simply drop us an [email protected] with your name, contact number and your request.
After making your request, we will call and inform you when a tutor has been found. Next, we will arrange a date and time for your first lesson.
10. When I refer students/parents to you, how much referral fee will I receive?
For each successful referral, you are entitled to a $30 - $100 commission for each successful referral.
For other inquiries, feel free to email us at [email protected] .